Help & support
Shipping and returns
We can’t wait for you to enjoy your MyCanvas keepsakes. Here is how long each product takes to make and arrive, and what to do if something goes wrong. The exact shipping cost is calculated in your cart. International orders may also owe customs duties.
Delivery times
Business days from order to delivery: the production time for your product plus the transit time for your shipping method. Business days are Monday to Friday, excluding US federal holidays.
Including production
Standard: 2–8 business days in transit. Tracking is not always included.
Family history books
Made in 4–6 business days
6–8 days
Photo books
Made in 3–5 business days
5–13 days
Family tree posters, fan charts, engineer and art prints, rails
Made in 1–3 business days
3–5 days
Calendars
Made in 3–4 business days
5–12 days
Magnets
Made in 2–3 business days
4–11 days
Wall art
Made in 2–4 business days
4–12 days
Express: 2–3 business days in transit.
Family history books
Made in 4–6 business days
6–8 days
Photo books
Made in 3–5 business days
5–8 days
Family tree posters, fan charts, engineer and art prints, rails
Made in 1–3 business days
3–5 days
Calendars
Made in 3–4 business days
5–7 days
Magnets
Made in 2–3 business days
4–6 days
Wall art
Made in 2–4 business days
4–7 days
International: 2–7 business days in transit, plus customs.
Family history books
Made in 4–6 business days
6–13 days
Photo books
Made in 3–5 business days
5–12 days
Family tree posters, fan charts, engineer and art prints, rails
Made in 1–3 business days
3–10 days
Calendars
Made in 3–4 business days
5–11 days
Magnets
Made in 2–3 business days
4–10 days
Wall art
Made in 2–4 business days
4–11 days
- From November 15 to December 23, production can take a few extra days. We don’t show a delivery date at checkout, so use these times to plan ahead.
Order by
Holiday order deadlines 2026
Recommended order-by dates, earliest first. They include holiday production times and carrier transit. Delivery before Christmas is not guaranteed.
| Standard | Products | Express | International |
|---|---|---|---|
| Dec3Thu (Thu, Dec 3) | Family history booksIncludes a manual quality check | Express Mon, Dec 7 | International Wed, Nov 25 |
| Dec8Tue (Tue, Dec 8) | Photo books | Express Thu, Dec 10 | International Wed, Dec 2 |
| Dec9Wed (Wed, Dec 9) | Calendars, prints and square prints, magnets, wall art | Express Fri, Dec 11 | International Thu, Dec 3 |
| Dec14Mon (Mon, Dec 14) | Family tree posters, fan charts, engineer and art prints, rails | Express Wed, Dec 16 | International Tue, Dec 8 |
Standard and Express dates apply to the contiguous US. Allow extra time for Alaska, Hawaii, Puerto Rico and military addresses. International dates may be affected by customs.
Where we ship
We ship to 51 countries. Choose your country at checkout to see the shipping methods and prices available there.
- Andorra
- Australia
- Austria
- Belgium
- Bulgaria
- Canada
- China
- Croatia
- Cyprus
- Czech Republic
- Denmark
- Estonia
- Faeroe Islands
- Finland
- France
- Germany
- Gibraltar
- Greece
- Hungary
- Iceland
- India
- Ireland
- Israel
- Italy
- Japan
- Latvia
- Liechtenstein
- Lithuania
- Luxembourg
- Malta
- Mexico
- Monaco
- Netherlands
- New Zealand
- Norway
- Poland
- Portugal
- Romania
- San Marino
- Singapore
- Slovakia
- Slovenia
- South Africa
- South Korea
- Spain
- Sweden
- Switzerland
- Taiwan
- United Kingdom
- United States
- Vatican City State
International orders may owe customs duties
Customers are responsible for any import fees or customs duties on international orders. These charges are set by the destination country and are not included in your MyCanvas order total.
Returns & quality guarantee
Each item is custom-made and printed exactly as submitted, so please review your project carefully before you order. We can’t accept returns or offer refunds for customer-created content, inaccurate data, design choices or ordering errors. If something goes wrong in production or transit, we’ll work with you to find a fair resolution.
Damaged or defective item
Email us within 30 days
Write to help@mycanvas.com within 30 days of delivery. Include your order number and photos of the issue.
We review it
We check it against our quality standards and normal manufacturing tolerances. Minor variations in trimming, binding and color are not necessarily a defect.
We make it right
For a manufacturing defect or transit damage, we may offer a replacement, store credit, partial refund or refund. Sometimes we ask for the item back first.
Requests after 30 days from delivery are not eligible for refunds, replacements or credits, because we can’t verify the product’s condition.
Delivery problems
Lost or delayed
Our estimated shipping times are not guaranteed and we’re not responsible for carrier delays. If your order is lost or severely delayed, let us know. We’ll try to locate it or send a replacement.
Marked delivered, not received
Check around the property, your mailbox, your household and neighbors. Still missing after 3 business days? Report it within 5 business days of the delivery scan.
Wrong address
We don’t refund orders sent to a wrong address you entered. Please check your shipping address before you order. We can’t change an order once it’s placed.
Shipping FAQ
Answers to the questions we hear most about shipping and orders.
- Shipping cost depends on your items, shipping method and destination. The exact cost is calculated in your cart.
- We print and ship from our facilities in Oregon, Pennsylvania and Utah. Items in one order may ship separately from different locations.
- We ship with USPS, FedEx, and DHL. The carrier depends on your product and shipping method.
- No. Express shipping shortens the time in transit, not the production time.
- When your shipment has tracking, we email you the tracking number as soon as it ships. You can also find it under Orders in your account. Standard shipments of single photo books or small print sets may not include tracking. If items ship separately from different print locations, each tracked package gets its own tracking number and email.
- Yes, at domestic US rates. Allow 2-5 extra business days for Alaska, Hawaii and Puerto Rico, and 2-4 weeks for APO, FPO and DPO addresses. Military addresses ship with USPS.
- Yes. Customers are responsible for any import fees or customs duties on international orders. These charges are set by the destination country and are not included in your MyCanvas order total.
- Yes for most products, through USPS. Family history books, posters, fan charts, engineer and art prints and rails ship FedEx, which cannot deliver to PO boxes or APO, FPO and DPO addresses. Please use a street address for these.
- Posters and large prints are rolled in postal tubes or triangle packs. Smaller prints ship in rigid flat mailers. Rails ship in sized boxes, together with the poster when ordered together. Framed prints and canvas ship boxed. Books ship in boxes or rigid mailers.
- Yes. Enter the recipient's address at checkout and add a gift note to include a personal message.
Because our products are made to order, we’re unable to cancel or make changes to an order once it has been placed. Orders move into production shortly after purchase so we can begin creating your items and keep them on schedule for delivery.
Please review your project, product options, and shipping information carefully before completing your purchase. If you have any questions before ordering, we’re happy to help at help@mycanvas.com.
- No. Gift cards are digital, so the production times and shipping deadlines on this page do not apply.
Still have a question?
Email our team. Please include your order number if you have one.